Now Hiring - Government Bid Associate - Customer Service in Farmingdale, NY

About our Company

Sam Tell, one of the largest restaurant and food service equipment and supplies dealerships in the nation, is currently seeking a motivated, experienced, professional, and highly skilled Customer Service Representative.

The qualified candidate will have distribution or manufacturing experience to support the Supply/Distribution division which services restaurants, hotels, schools, universities, state, local & federal government customers nationwide. This position is full-time in-office at our Farmingdale, New York location.

Founded in 1956, The Sam Tell Companies have grown to be preeminent among the nation’s largest restaurant and food service equipment and supplies dealerships. The company motto “Design, Build, Supply” exemplifies all the services that Sam Tell offers their customers. We pride ourselves on teamwork, empowerment, and customer commitment!

Job description

Essential Functions:

• Process bid requests including quote creation and paperwork required for submission
• Follow up and maintain records of bid results
• Sales order entry
• Follow up on existing orders and communicate timelines to customers
• Professionally handle incoming requests from customers and ensure that issues are resolved in a timely manner
• Create and maintain customer records by updating account information
• Troubleshoot customer issues
• Sort, file, and maintain filing systems for efficient recordkeeping and easy retrieval
• Complete assignments and projects according to instructions
• Handle requests for information and data
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Qualifications:

• ERP/Order Entry proficiency
• Experience in selling to or servicing government agencies is a plus
• Strong computer skills, well-versed in Microsoft Outlook, Excel, and Teams
• Associate degree preferred
• Ability to communicate clearly and professionally, both verbally and in writing
• Strong decision making and analytical abilities
• Excellent organization and filing skills
• Possess a strong work ethic and team player mentality
• Ability to work in a fast-paced environment under time-sensitive deadlines
• Willing to learn new processes and becomes an information source for Government Sales

Salary based on experience

Hours of Operation: 8am-5pm

Qualified candidates should respond with their resumes for consideration.

At Sam Tell, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive salary and a comprehensive benefits package including: medical, dental, vision, long-term disability, 401K with company match, paid time off, and paid holidays.

Equal Opportunity Employer

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Our company motto is “Design, Build, Supply”, which exemplifies all of the services that Sam Tell offers our customers. Come join our growing team.

Ability to commute/relocate:

• Farmingdale, NY 11735: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 3 years (Required)

Work Location: In person